Compliments and Complaints

Affordable Finance Pty Ltd looks to provide exactly that “Affordable Finance” for our customers by delivering solutions that meet your needs and allow you to make the most of your finances. If our service does not meet your expectation we want to know as your feedback will help us to improve. Your feedback will be acted upon promptly via our Internal Dispute Resolution Process which is in place to assist in satisfying any complaint. Should you have a complaint the contact details are shown below:

Complaints Officer
Aaron Gray

aarong@affordablefinance.net.au
Tel: 08 9261 1848

Second point of contact for a complaint:

National Operations Manager
Kris van Weelde

kvw@affordablefinance.net.au
Tel: 08 8357 0933

The Complaints Officers are senior personnel in our organisation. They have the necessary experience and authority to handle your complaint and can make relevant decisions on outcomes.

The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person.

We hope you will be satisfied with how we deal with your complaint. However, if you are not satisfied with an outcome, you can have your concerns attended to by COSL. This service is free of charge to you. You can contact COSL at:

Credit Ombudsman Service
PO Box A252
Sydney South NSW 1235
1800 138 422
www.cosl.com.au

Compliments are always welcome and are just as important in our training as complaints so if you have received better than expected service then please let us know. We are always looking to improve and reward our staff at Affordable Finance so your feedback back is crucial.